Being won over by Google+ Communities

Despite being well aware of the inevitability, I still had my doubts that it would actually happen in reality. Today, I must confess that I have wholeheartedly adopted use of Google+
There’s no doubt that this is due in part to the implementation of Google Authorship (click through for a more on this elsewhere), but I could just as easily treat my G+ account as a static placeholder required for SEO purposes… so there’s more to it than this alone. In truth, the real reason I’ve found myself drawn to Google’s service lies deeper within the included functionality, and perhaps most shockingly of all, is actually to do with a social part of it – Google Communities.

Online collaboration – how things used to be

It’s worth remembering that this phenomenom of posting updates as public messages directly onto somebody else’s profile directly is a fairly recent development, coming into being organically on Myspace (remember that?). Before this, meaningful (and not so meaningful) interaction on the web was conducted in interest specific conclaves, whether that was on messageboards or newsgroups. Discussions lived or died depending on the ethusiasm for a particular topic, with people establishing a presence over time based on their contributions… not solely on a single point of reference as is the case with a Facebook style profile.

Google+ Communities

If, however, people have largely migrated from group discussion platforms towards those that are more individual-centric, then what’s so different about communities in G+? The answer isn’t anything terribly earth shattering. Quite simply, Google have managed to create a system that’s fully integrated into the other services that we find ourselves using daily, and actually managed to make it a pleasant experience.

Facebook groups – a social network failure

Whatever Facebook have managed to do well, its interface is not one of them. Infact, it’s often horrible to use. Posting is clunky, uploading pictures is temperamental at the best of times, search seems to operate on rules known only to itself, and the feeble implementation of a group feature has proven to be particularly arduous to use. In stark contrast, Google Communities have a slick, streamlined design that actually worksand makes posting and keeping track of a team workflow incredibly straightforward. This is especially true if you use Gmail, where comments can be made directly from within notification emails. Google have taken the best bits of the old collaborative approaches of the Internet and coupled it with the benefits offered by the social network model.

Don’t underestimate Google

Perhaps the biggest mistake of all is to assume that with the creation of G+, Google was just trying to re-invent the wheel and take on Facebook directly at their own game. This clever shift from the profile and status of the individual (at least for collaboration if not necessarily publishing) might well prove to be key to its success, as groups find out the advantages that it offers.

Image used under Creative Commons License – Stuart Maxwell.

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Top 6 Tips for Generating Leads via Social Media

Is your business still struggling to use social media to generate leads?

Businesses need to choose either a direct sales approach, leading straight to a sale with no need for further endorsement, or self-promotion, showcasing their knowledge and skills to generate leads and do the selling bit later, the traditional way – face-to-face.

In most cases social media is best used to generate leads, or send traffic to your website where you get a chance to do this again. Producing great content that your audience wants to read will help you do this.

For example, you can use social media to build trust by giving away valuable content and offering free advice. By doing this you will give your audience a reason to engage, and continue conversation, until you ask them for that all-important face-to-face meeting.

If you are unable to meet them face-to face then Skype is your friend.

Top 6 Tips for Generating Leads via Social Media.

LinkedIn Answers

LinkedIn has an Answers section. Dive right in and answer questions that LinkedIn users have about your specialty, and if your answer is voted the best answer you will gain a point of expertise.

Who has recently seen your profile ~ LinkedIn

One of the best features on LinkedIn is the ‘who viewed your profile’ section. Check if these users are a good target for your products and services, if they are then reach out to them, if not then find out how they came about your profile and try to build a relationship with them anyway, you never know when you might need their help in the future!

Who's viewed your profile on LinkedIn

Who’s viewed your profile on LinkedIn

Twitter Questions

Add this handy bit of code to your Twitter search bar and change the keyword to something more specific to your products or services -http ? “accounting software”. Adding this code will generate all the questions being asked throughout Twitter on that subject. The idea is, if someone has a question then they might have a problem, and if they have a problem that you can answer, it will help you generate more leads.

Twitter Questions

Twitter Questions

InboxQ is similar, but this service searches for more than one keyword and will save you having to do multiple searches on Twitter. There is a Chrome extension or you can install the plugin to your HootSuite dashboard.

Create compelling content that people will share

Whilst this is easier said than done, once you get the hang of it you will reap the rewards. Even if your content isn’t great to start with you will be creating more unique content than most businesses and your content will get better with practice.

Share tips, help guides and cheat sheets

Create a landing page offering a cheat sheet or help guide in return for an email, name and telephone number at a push. If someone responds to a great tip then ask if they need more help.

Post regularly, including weekends

I recommend you post at least once a day on Facebook, Google+, LinkedIn and at least 4 times a day on Twitter, if not more.  Spread the messages throughout the day, as your posts won’t stay long in people’s news feeds.  If you’re not posting you’re less likely to receive any leads. Use a tool like HootSuite, Sprout Social or Buffer to schedule your messages at different times throughout the day and week.

Use your leads to sell the traditional way.

The saying “people buy from people” is a great saying but you need to show results and this is where a face-to-face meeting is crucial.

face-to-face-penguin-meeting

Face to face meeting. Image courtesy of Muddy Bones on Flickr

When selling over the phone, or through online communication, have you ever felt you get lost, or believe the job is in the bag when it turns out you were flogging a dead horse? During a face-to-face meeting, body language, posture and facial expressions come into play and will tell you how serious the lead is about you and your product. Better still, if you have managed to get them to the meeting through your social media efforts then chances are a trust has already built between you and your current prospect.

Instead of spending lots of money on low quality leads consider using social media to generate leads and meetings. Face-to-face meetings generally have a higher conversion rate because you get a chance to show your knowledge and passion for your business or company.

Once you master this you will be able to fill your week with meetings and generate more sales.

What other ways can we use social media to generate more face-to-face meetings? And do you believe in the power of face-to-face?

Steven


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Banks Still Struggling to be Sociable

Photo credit – telegraph.co.uk

News that the banks are scaling back their spend on social media makes for some scaremongering headlines.

Is This The Data That Finally Proves Social Marketing Is Bunk?‘ says Robert Tyson in the Tyson Report, and ‘Businesses are right to be turning away from social media‘ says Digital Media Editor Emma Barnett in the Telegraph.

Tyson suggests that the banks will soon ‘find’ somewhere to reinvest their savings, and that it will be in email marketing.

Barnett suggests that the transparency of social media has just added fuel to the fatcat fire, following several high-profile news stories.

Are banks a good indicator of social trends? Should business be scaling back their spend as 2013 approaches?

The problem with banks, and it happens to businesses large and small up and down the country, is that they’ve thrown too much cash at it, expecting it to extract them from between the rock and the hard place.

The marketers have convinced them they need to be doing ‘social media’ without convincing them they need to clean up their act, modernise their business practices, or use it as a ‘channel for change’.

Yes, email on the whole will, for a while yet, be a better digital marketing tool. Print and TV will continue to be lucrative for banks for some time too.

Social media would have been the perfect opportunity for banks to focus on their customers and sort out some of the negative publicity they’ve attracted, but instead, the industry is still awash with story of fat cats, big bonuses and other shareable topics. Did no one tell them social media was transparent?

I’ve seen a few people raging about their banks on Twitter recently, but have seen no responses from the corporate giants and meaningless numbers have followed through their threats and jumped ship.

Yes, social media is an amazing customer service tool, is does pretty well at marketing too if you know how to sell your products.

But at the end of the day, if you don’t inspire any confidence in your customers, they’ll simply lose interest, pun intended.

Social media is an enhancer. If you’re doing things right, Twitter et al are great for spreading the good word, and if you’re doing things badly, that will spread too. Scaling down social media spend is just another knee-jerk reaction to a knee-jerk reaction.

The actual problem lies elsewhere.

Could banks have done things differently to see more success on social media? Do you care whether your bank is on Twitter or not? Leave a comment and let us know!

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What do Social Media Users Know About the Olympics? [INFOGRAPHIC]

The social media space is buzzing with chat about the London Olympics, but what do the tweeters, Facebookers and bloggers actually know about the sporting extravaganza? The chaps over at Lab 42 carried out a light hearted study and produced the following infrographic…

There you go, a bit of fun for a Monday!

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Friday Freak Out – LinkedIn Groups That Suck

I’m a member of 15 groups on LinkedIn. How many of those groups are worth spending any time in? One. Yes that’s uno, une, один and ett. LinkedIn brings together clever (and some not so clever) people from across industries, sectors and even geographical boundaries – this should lead to groups been full of great conversation and debate.

Why Is That One Group Worth Your Time?

The group I refer to is worth my while for a few simple reasons:

1 – It is full of people who are genuinely looking for interesting conversation.
2 – It is full of people who are truly helpful and eager to learn.
3 – The managers of the group take an active role in conversations, but also rule the group with an iron fist.

What Makes a Group Suck?

Again, pretty simple:

1 – If a group is full of people only looking to sell their services/snake oil it’s going to be as enjoyable as week in jail. A really nasty jail.
2 – Bad groups are full of spammers – it’s the responsibility of the group owners (and group members) to flush out any spammers. The great group I am referring to is particularly good at this.
3 – The group is full of links to content and nothing else. This is usually a sign of things being rather automated. Robots can be rubbish.

Should I Start a Group?

With anything in the social media ‘space’, you should only start a LinkedIn group if you know what you are looking to achieve from it and have the time to make it a worthwhile venture. A well-run group can give you the opportunity to connect with people you can learn from, but also gives you the chance to show of your smarts. Just don’t do it in nasty salesy type of way, or everyone will think you are a douchebag. And they are probably right. Kidding. Kind of. Rule the group with some hard rules around spam and sales pitches and you’ll go a long way to creating a place people want to be.

So, Are You Going to Tell us What This Great Group Is?

Yes, yes I am! But only if you promise to respect it and be a nice member of it. The group in question is the Marketing Over Coffee group. It is ran by the guys behind the podcast of the same name, which is a must-listen for all marketing buffs. It is presented by the rather clever John J. Wall and the new media visionary that is Christopher Penn. If you screw with their group, they will badly hurt you. Possible even maim. Ok, they won’t as they are lovely guys, but they will ban you quicker that a Madonna video in the 80s.

How do you find LinkedIn groups? Do you get value for them? Do you run a successful one? Let us know! I’m off to leave the other 14 groups that suck. You may also like – Friday Freak Out – Cold LinkedIn Requests.

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Social Change – The KONY 2012 Viral Fallout

I am on my third cold since Christmas so the word ‘viral’ is a touchy subject for me but the controversy surrounding the viral popularity of the KONY 2012 campaign is distracting me from coughing and sniffling right now and that’s nice!

Viral Sensation

Even if you’re not a social media addict, you probably still saw the KONY 2012 video lurking around Facebook or Twitter (or here on TSPB). Considering the video has been shared on Facebook over 2 billion times, it would have been nearly impossible to miss it. The stats showing how quickly the video and overall campaign reached dizzying heights in views, shares, tweets, mentions and pluses are nothing short of stunning. According to this post from The Drum, the video reached over 112 million views in nine days easily surpassing any kind of viral video that came before it.

Viral Controversy

And then came the naysayers! Nearly as popular as the original campaign, the droves of people and posts calling the campaign a ripoff quickly followed. It’s tricky to say if the controversy has added to the video’s viral popularity but it certainly added an interesting layer of conversation to a topic that many of us were unaware of a week or two ago.

Social Change

Only time will tell if the social media movement will bring about any kind of quantifiable change to current events (I say current since it’s now clear that the specific events from the KONY 2012 video are no longer taking place) but I think anything that brings attention to social issues is positive, regardless of controversy. I also think that this may be an indication that people are hungry for a real cause to get behind. Maybe we’re getting tired of hearing one another complain about our “first world problems”. In age of shortening attention spans and desensitisation, it’s nothing short of a miracle that 112 million people sat through a 30 minute video about a subject that didn’t benefit them in any way.

What are your thoughts on the KONY 2012 video? Do you think it deserves the attention it has gotten? Do you think that social media is a good platform for social change?

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Social Media Isn’t Free, But It’s Worth It

Don Power is the Managing Editor of Sprout Insights, a blog by the company Sprout Social, which also offers social media management software. He writes content and edits articles produced by other contributors. Don is also a Social Media Consultant and Professional Speaker. Connect with Don on Twitter: @donpower.

In response to questions about the ROI (Return on Investment) of social media, entrepreneur and social media juggernaut, Gary Vaynerchuk, is famous for his reply: “What’s the ROI of your mother?”

According to Vaynerchuk, it’s just understood that one’s mother (like social media) has an intrinsic value and trying to measure that value is unnecessary. When it comes to social media, Vaynerchuk’s advice is simply to stop measuring and start doing.

On the other hand, Mark Schaefer, social media advisor and author of “The Tao of Twitter” says: “As marketers we should measure EVERYTHING. And generally, we can. It’s imperative that businesses evaluate the resources spent on social media to determine whether those resources are producing positive results. If you’re in business, chances are you are trying your best to make a profit. If you’re using social media as part of your marketing strategy, then you need to know if that strategy is paying off.

Image credit - wildfireperformancemarketing.com

So, is the investment in social media worth it? Does it provide a positive return on investment? Whether it’s in terms of person-hours spent engaging on social media, money paid for social media management tools or additional staff, there is growing evidence to suggest that the answer is “Yes!” Here’s why.

The Myth of Free Social Media

Although participation in social media is technically free, there are still costs associated with this activity. Perhaps chief among these is the physical time it takes to engage meaningfully with your target audience.

If you haven’t assigned a dollar value to the time that you and your staff are spending on social media, you’re not alone. According to a recent survey from Awareness Inc., 57 percent of marketers said that they “have not allocated budgets to social marketing, but rely on people resources”. Yet these marketers must be realizing a positive return on investment, since in the same survey 78 percent of respondents said that “expanding social reach” will be a major marketing initiative for them in 2012. Like any form of business marketing, you have to allocate an appropriate time frame before you can expect to see results; an investment in social media is no different.

Social Media Marketing Vs. Traditional Advertising

Some business owners may still be inclined to scoff at social media and the time investment it takes to produce results. They may prefer to forego the effort of social media marketing in favor of traditional advertising instead. Not Jonathan Kervin. Since investing his time into social media marketing for his inbound marketing agency, Jonathan has seen traffic to his website increase by ten fold.

“Before social media, I would have spent upwards of $1000 a month on advertising to produce that kind of traffic,” says Kervin. When asked if he’s come out on top of the ROI equation, “Definitely!” he says.

Kervin also takes issue with those who say traditional, or even online-advertising doesn’t take the same effort or committment as social media. He says, “What about the time it takes to research and fine-tune your ads, what about split-testing different versions? This all takes time and money.” No matter what type of advertising you’re doing for your business, you have to make strategic investments to produce positive returns. Now, says Kervin, “instead of money, I invest my time.”

What many business people also tend to overlook when it comes to investing in social media is that you can create reusable social content like videos, podcasts, blog articles and so on. These marketing tools continue to promote your business long after you’ve invested the initial time to produce the content. “I’ve gotten better at social media”, says Kervin, “now that I have the learning curve out of the way.” The bonus, he says, is that “now I have all this content and it’s producing traffic for me even while I’m sleeping!”

It would seem that if you compare the time commitment of social media vs. the money committment of traditional advertising, social media has its advantages particularly if your business is on a tight budget. Factor in the hands-on marketing training and reusable advertising content you produce while investing your time in social media, and the relative dollar value of social media marketing is something a business person can no longer afford to ignore.

Facebook Fans Worth $50 Million

You may have seen the chatter on the Internet asking: “What’s a Facebook fan worth?” Well, according to beer company, New Belgium, the answer is 50 million dollars. More precisely, when the company surveyed its Facebook fan base, it calculated that each member spent an average of $260 on its products. Collectively that amounts to approximately $50.7 million in annual revenue. For an initial social media investment of $235,000 “mostly dedicated to Facebook,” that equates to a very positive endorsement of social media ROI.

Of course, not every business has the social media budget of New Belgium brewery. In fact, the Awareness Inc. survey (mentioned earlier) found that only eight percent of businesses spent over $50,000 on their social media budgets in 2011. Still, as we’ve seen in the above examples, you don’t need to break the bank to get positive results from social media.

Even if you don’t generate immediate sales from social media, there is immense business value in using these social platforms. Whether it’s increasing awareness of your business to a global audience, providing transparent customer service, or establishing relationships with future customers, the results of your social media activities are tangible, measurable, and definitely worthwhile.

[Sources: watermill3, B2C, Awareness Inc., Usa Today; Image credit: D. Sharon Pruitt]

10 Steps to Running An Awesome Twitter Contest

Twitter contests are a great tactic for increasing your online presence, but are often underutilized by brands. Not only are they simple to run, but are also fantastic for increasing your Twitter visibility and an awesome way to acquire new followers.

Although a Twitter contest itself is not that tricky, there are some recommended steps to keep in mind that will help you drive a successful and optimized contest.

Here are the ten steps that I feel can help make a good Twitter contest into a great one:

1. Set Objectives

Without objectives, it’s impossible to judge success. Consider what your goals are for the contest and how you want it to impact your brand. Is it new followers you’re after? More retweets? Acquiring email leads?

2. Check Twitter Guidelines

Be sure to read the guidelines for contests on Twitter. While Twitter are pretty flexible with their regulations, you want to ensure you avoid any complications or difficulties down the line by staying within the guidelines.

3. Make Entry Easy

The easier the entry process, the more entries you can expect. Keep it short and simple – one-click entry (just a retweet, for example) or providing a tweet for them to simply copy and paste are both great entry tactics.

4. Optimize Brand Visibility

Make sure you are optimizing your visibility by ensuring that all contest tweets include a mention of your brand. Additionally, you can consider including a link to your site and you could even create your own hashtag.

5. Join Forces

One thing to keep in mind is how you are going to get the word out on Twitter about your contest. Use a Twitter tool like Crowdbooster to determine some of your most influential followers, and reach out to them to see if they might help you spread the word.

6. Choose Prizes

Prizes are obviously an important part of any contest: will there be one big prize? Several small ones? In my experience, giving away small prizes regularly is a great tactic for Twitter – ensuring the contest remains interactive and engaging throughout.

7. Vary Promotional Tweets

No doubt that your biggest form of promotion will be via Twitter itself. One top tip is to vary the time you publish contest tweets and the language you use. Testing like this will allow you to optimize your reach and find out when your audience is most receptive.

8. Choose Promotion Channels

Other than Twitter, consider where else you can promote the contest. Can you cross-promote on Facebook? LinkedIn? Perhaps you contribute to a blog and could write a post, or know of other bloggers or marketers that can help out? Think outside-of-the-box and be creative.

9. Build Excitement

Make your community aware that you will be running the contest in order to build excitement. This could involve “taster tweets”, which highlight the prizes you’ll be giving away, or tweets which countdown to the contest start.

10. Analyze results

Finally, be sure to monitor the contest and analyze the results. The metrics you measure will depend on your objectives, but considerations would be followers, @ mentions, retweets and impressions to name just a few. Find out what worked (and what didn’t) to ensure that your next Twitter contest is even bigger and better!

Have you ever run a Twitter contest? Is there anything you would add to this list?

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How Guest Bloggers Can Increase Social Interest In Your Blog

Guest Posting. Brilliant for increasing awareness of your voice and company, getting links to your site and developing relationships with talented and passionate bloggers.  However, as you can see from Mike’s Friday Freak Out, there are some pitfalls to working with guest bloggers.

 

Why Put Yourself Through That Potential Headache?

I believe the social interest that a guest post can generate for a blog will reap substantial rewards, making the potential headache of working with some guest bloggers more bearable.

Case Study

I am currently involved in the running of a blog for the promotional gifts distributor I work for.  I recently pitched the idea of allowing guest posts on our site, initially motivated by the desire to ensure we continually created fresh and interesting content. This is something that is likely to be high on the priority list of any site that accepts guest blogs given the importance now placed on regular and relevant content by Google.

Along came the lovely Lisa Illman. With over 2000 followers on Twitter and a stellar understanding of different social media channels and how to utilise them to develop an online business, her interesting and insightful post was a great addition to our blog. I was delighted with the new and relevant content she provided.

However, it became clear after a couple of days that this freshness was not the only benefit to accepting guest blogs.  Lisa’s blog attracted 126 tweets and over 1500 stumbles (to date!).  As we have recently given our blog a facelift and developed a new feel to the content we include (promotional gifts are not always the most interesting thing to blog about!) we don’t have too much social interest in our blog. Lisa’s post not only provided fresh content for out site but from our average of 10 or less tweets per post it gave us an incredible jump in social interest.

How Can You Ensure Guest Posts Garner Social Interest?

Here are a couple of simple ways to work with your guest bloggers and use their social media clout to increase social interest in your own blog.

(1)   Encourage them to share their post on all of their social networks.  The most obvious way to harness their social media presence, this tip is mutually beneficial; they will raise awareness of their writing skills and portfolio whilst raising awareness of your blog.

(2)    Share them yourself.  Again a mutually beneficial process, promoting their writing to your own followers will increase awareness of their skills and encourage your own social media crowd to visit your blog for new, fresh and alternative opinions.

(3)   At the bottom of every post you publish add links to similar posts within your blog. A visitor to your site from the social network of a guest poster may very well be interested in similar content; make these articles easily available to them and they could become a regular visitor to your blog.

(4)   Encourage comments and conversation. Maybe even accept posts that you do not agree with, inciting debate between you and the guest blogger that will then spill out to your readers. Encouraging healthy debate will encourage engagement from readers, and engagement is key for developing a healthy social interest in your blog.

So there you have it, get accepting guest posts and get blogging! A guest blogger will never mind you using their social presence to promote their posts, and the social interest in your blog could increase tenfold!

Do you have tips of your own to add to Lianne’s list? What is your opinion of using guest bloggers? Please leave a comment and share your thoughts!

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5 Great Resources for Writing a Social Media Policy

Letting your coworkers run around online representing your brand is enough to turn most business owners into frazzled basket cases, but if fear is the problem then having a strong social media policy can be the fix. Creating a robust social media policy, like everything else in business, is a fine balance between being so strict that you discourage your employees from getting online and being so overloaded with subjective terms no one can tell what the rules are. Here are 5 resources that will help you along in crafting the right policy for your company.

Image credit: blog.hubspot.com

HR Magazine: Honesty is the Best Policy
A great read on what employers should consider about how their employees represent them online.

Hubspot: 5 Noteworthy Examples Corporate Social Media Policies
Before you write your own policy, see the pros and cons of what the large brands are doing.

Social Media Today: 57 Social Media Policy Examples and Resources
A comprehensive list of examples and guides.

Social Media Examiner: 10 Tips for Creating a Social Media Policy for Your Business
Some great overall tips to consider.

Mashable: 10 Must-Haves for Your Social Media Policy
This post if from a couple years ago but many of the “must-haves” still hold true for what your policy should contain.

Your policy should be a reflection of your overall company values so take a look at all the examples I’ve listed and then do it your way. But no matter what, make sure your policy is helpful to your employees. After all, they’re online whether you like it or not so help them be a positive representative of your business.

Do you have any tips on creating a strong social media policy? What issues have you run into with your employees being online? Leave a comment and let us know!

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