Twitter Reveals Latest UK Usage Statistics

The social web is awash today with facts and figures related to the usage of Twitter in the UK after Media Guardian released their handy report. In typical Penguin fashion, we’ll cut to the chase and hit ya’ll with the facts.

  • Twitter now has 10 million active users in the UK
  • 80% of those access Twitter via mobile devices – this is high when compared with the global average of 55%
  • The UK is 4th in the world in terms of users, behind the USA, Brazil and Japan
  • In general, 60% of users have contributed content to the network. By comparison, only 1% of YouTube users have ever uploaded a video. Not a great comparison as it takes a lot more work to create/upload a video versus adding an image to a tweet
  • 383 million account had been created worldwide up to the beginning of 2012, with about 1/3 of those based in the USA

So there you go, more stats for your armoury…

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Social Media Isn’t Free, But It’s Worth It

Don Power is the Managing Editor of Sprout Insights, a blog by the company Sprout Social, which also offers social media management software. He writes content and edits articles produced by other contributors. Don is also a Social Media Consultant and Professional Speaker. Connect with Don on Twitter: @donpower.

In response to questions about the ROI (Return on Investment) of social media, entrepreneur and social media juggernaut, Gary Vaynerchuk, is famous for his reply: “What’s the ROI of your mother?”

According to Vaynerchuk, it’s just understood that one’s mother (like social media) has an intrinsic value and trying to measure that value is unnecessary. When it comes to social media, Vaynerchuk’s advice is simply to stop measuring and start doing.

On the other hand, Mark Schaefer, social media advisor and author of “The Tao of Twitter” says: “As marketers we should measure EVERYTHING. And generally, we can. It’s imperative that businesses evaluate the resources spent on social media to determine whether those resources are producing positive results. If you’re in business, chances are you are trying your best to make a profit. If you’re using social media as part of your marketing strategy, then you need to know if that strategy is paying off.

Image credit - wildfireperformancemarketing.com

So, is the investment in social media worth it? Does it provide a positive return on investment? Whether it’s in terms of person-hours spent engaging on social media, money paid for social media management tools or additional staff, there is growing evidence to suggest that the answer is “Yes!” Here’s why.

The Myth of Free Social Media

Although participation in social media is technically free, there are still costs associated with this activity. Perhaps chief among these is the physical time it takes to engage meaningfully with your target audience.

If you haven’t assigned a dollar value to the time that you and your staff are spending on social media, you’re not alone. According to a recent survey from Awareness Inc., 57 percent of marketers said that they “have not allocated budgets to social marketing, but rely on people resources”. Yet these marketers must be realizing a positive return on investment, since in the same survey 78 percent of respondents said that “expanding social reach” will be a major marketing initiative for them in 2012. Like any form of business marketing, you have to allocate an appropriate time frame before you can expect to see results; an investment in social media is no different.

Social Media Marketing Vs. Traditional Advertising

Some business owners may still be inclined to scoff at social media and the time investment it takes to produce results. They may prefer to forego the effort of social media marketing in favor of traditional advertising instead. Not Jonathan Kervin. Since investing his time into social media marketing for his inbound marketing agency, Jonathan has seen traffic to his website increase by ten fold.

“Before social media, I would have spent upwards of $1000 a month on advertising to produce that kind of traffic,” says Kervin. When asked if he’s come out on top of the ROI equation, “Definitely!” he says.

Kervin also takes issue with those who say traditional, or even online-advertising doesn’t take the same effort or committment as social media. He says, “What about the time it takes to research and fine-tune your ads, what about split-testing different versions? This all takes time and money.” No matter what type of advertising you’re doing for your business, you have to make strategic investments to produce positive returns. Now, says Kervin, “instead of money, I invest my time.”

What many business people also tend to overlook when it comes to investing in social media is that you can create reusable social content like videos, podcasts, blog articles and so on. These marketing tools continue to promote your business long after you’ve invested the initial time to produce the content. “I’ve gotten better at social media”, says Kervin, “now that I have the learning curve out of the way.” The bonus, he says, is that “now I have all this content and it’s producing traffic for me even while I’m sleeping!”

It would seem that if you compare the time commitment of social media vs. the money committment of traditional advertising, social media has its advantages particularly if your business is on a tight budget. Factor in the hands-on marketing training and reusable advertising content you produce while investing your time in social media, and the relative dollar value of social media marketing is something a business person can no longer afford to ignore.

Facebook Fans Worth $50 Million

You may have seen the chatter on the Internet asking: “What’s a Facebook fan worth?” Well, according to beer company, New Belgium, the answer is 50 million dollars. More precisely, when the company surveyed its Facebook fan base, it calculated that each member spent an average of $260 on its products. Collectively that amounts to approximately $50.7 million in annual revenue. For an initial social media investment of $235,000 “mostly dedicated to Facebook,” that equates to a very positive endorsement of social media ROI.

Of course, not every business has the social media budget of New Belgium brewery. In fact, the Awareness Inc. survey (mentioned earlier) found that only eight percent of businesses spent over $50,000 on their social media budgets in 2011. Still, as we’ve seen in the above examples, you don’t need to break the bank to get positive results from social media.

Even if you don’t generate immediate sales from social media, there is immense business value in using these social platforms. Whether it’s increasing awareness of your business to a global audience, providing transparent customer service, or establishing relationships with future customers, the results of your social media activities are tangible, measurable, and definitely worthwhile.

[Sources: watermill3, B2C, Awareness Inc., Usa Today; Image credit: D. Sharon Pruitt]

Is Twitter Selling Out or Just Selling Data?

News hit the wire yesterday that a company called Datasift, the company behind Tweetmeme, has been given access to all tweets dating back to January 2010. The company, which is already known for it’s deep analysis of social media data, says that this access to the historical twitter information will allow for an “ unprecedented capability to filter Social Data, extract meaning and create insights.”

What does this mean?

According to the video that was their latest blog post, Datasift aggregates public social data which can then be dissected and analysed for consumer behaviour, trends and insights. Basically, they look at the overall sentiment of posts, the originating location and details about any linked pages.

Who would be interested in this data?

This kind of in-depth social data will be most sought after by very large brands. And, in accordance with that, it’s likely to come with a hefty pricetag. The service is still in a testing phase but you can sign up for the wait list.

Should Twitter have the right to profit off your content?

There are a few questions in all this that deserve some attention. To start, Twitter does indeed have the legal right profit from public tweets but will users be comfortable with this? Will this stir up some attention from privacy advocates as has been suggested by Mashable? Will the public embrace Twitter the same way if selling tweets becomes a major source of income for the social media site?

What to do if you don’t like it?

If you are not comfortable with your two year old tweets being man-handled for data then you should be able to opt out by deleting the old posts. Is it worth the hassle?

Do you have any thoughts on the latest Twitter news? Does the sale change your views about Twitter? Will you be deleting old posts? Please leave a comment and let us know!

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5 Facebook Metrics You Must Track

As more businesses dive into social media, one challenge that resonates among many is how to achieve a return on their investment. As a business owner, you will be measuring how social media contributes to your overall business objectives. However, as a fan page administrator, you should also be monitoring key performance indicators (also known as KPI’s) in Facebook Insights as a measure of your page’s success.

The intention of this post isn’t to discuss how to meet your business goals (such as sales, leads or website traffic), but to highlight five KPI’s that you should be monitoring and to show why they contribute to your Facebook marketing success.

image credit - http://www.physorg.com/news174057519.html


Number of Likes

Yes, I know – it’s quality, not quantity, when it comes to Facebook fans, but keeping an eye on this number helps you spot any anomalies. If you can attribute an unusual fan increase to a specific post, ad campaign or promotion, you can learn from that and adapt your strategy accordingly.

Number of Unlikes

In the same way that irregular fan increases can indicate great fan page strategy, an unusual jump in your ‘Unlikes’ can point toward the opposite. If you notice such a jump, take a look at your page and question why. Perhaps you’re posting too much, being unresponsive or sharing content not relevant to your audience? If you can’t manage to keep fans from sticking around, you’re unlikely to turn them into customers either.

Reach

Prior to the new insights platform, admins were only able to see the number of impressions their content received. While this was useful, it didn’t specify how many unique users were actually being reached. For example, did 100 post impressions mean that 100 users were seeing a post once, or ten users were each seeing it ten times?

Now, not only can you see how many unique users your content is reaching, but also whether this reach is organic (viewed in a fans news-feed), paid (via advertising) or viral (users sharing your content). The higher your reach, the more visible your brand

Engaged Users

Exporting your data will allow you to find ‘Engaged Users’, defined by Facebook as “the number of people who clicked anywhere in your posts”. This is important as it goes beyond public engagement (‘Likes’, ‘Comments’ and ‘Shares’) to also include silent contributions, such as clicks on links and photo views.

Considering that 90% of users in online communities do not publicly contribute, this number provides a better insight into how well your content is being received than the engagement figures that are visible on your page

Talking About This

This metric is perhaps the most significant of all – partly because it is so prominent on fan pages and also because of how it measures your page’s performance. Rise Interactive describe it as “one singular rating intended to tell users how compelling and interesting a page’s content is”. I agree, and believe it is the most useful Facebook metric available in terms of measuring a page’s true value. A high number here indicates an engaging page that shares valuable and relevant content.

With an abundance of data available, it can be tricky to make sense of it all. Hopefully this post gives you a better idea of what data indicates performance, how you can monitor this and why the results should influence your strategy.

What do you think of Will’s list? Are there any other KPI’s you would recommend monitoring?

Will Russell is an online marketing freelancer from San Francisco, CA. Author of the blog Social CycleWill provides consultancy in social media marketing, SEO and content creation. 

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Why Social Media Data is Essential for Event Marketing – James Ainsworth

This weekend I have had half an eye looking skywards and half an eye on a data set relating to the activities of the skies. In particular, with reference to the annual Bristol International Balloon Fiesta (#BIBF)

Once a year, the skyline of Bristol is treated to a series of mass ascents where close to 100 balloons silently creep across the city where ballooning has a rich heritage and performs a vital role in the income of the city. A record 500,000 people visited the event site itself and countless other vantage points were packed with people with a well-earned crick in their neck this morning. I could enthuse about the magical nature of hot air balloons, the City of Bristol and the Red Arrows display that formed the pinnacle of the event but I have a brief to stick to and that is the discussion of marketing, social media and delicious data.

From the sample I have been working with, 2003 records were recorded from the day before the event to the morning after the final day. (10-15 August, if you prefer). Overall, Twitter occupied a 51.92%, video/photo 36.35%, social networks 6.19%, online media coverage 2.30% and forums just 1%.

The interesting element of this is the high volume for video/photo content. The visually stimulating nature of the event means that there are a lot of photos to taken and shared online. Flickr performed strongly as a platform for hosting such media.

Curiously, Twitter mentions lead the way on every day of the event until Sunday when photographs storm in front with 374 photos to 212 tweets. This suggests that the Red Arrows performance on Sunday was most picture-worthy or the delay in the previous days of ballooning and photo ops meant that Sunday was the day that they finally were removed from the camera or memory card and uploaded into the online social stream. Immediate upload technology is still an affordable standard camera feature dream.

The multiple mass ascents of balloons, one early each morning and one at sunset, are the constant source of online discussion but it was the Red Arrows and their polished visual display in the Sunday afternoon sunshine that wowed the crowds and provoked a glowing online response. As an investment into the entertainment programme of the event, the Red Arrows delivered 33.3% in positive mentions, of all mentions of the Red Arrows and only one grumble (0.8 %) from someone tweeting having been woken by the jets.

What do they bring to the event? People (people with money, hopefully). How much do they cost? Unknown. If the positive online mentions are anything to go by, they were a reason to attend the event and delivered a nice return on investment in terms of positivity towards the event as a whole and a reason to be in the arena itself. A definite event magnet.

Event punters were left feeling somewhat deflated when it came to the car parking arrangements. The out-of-town location of the event arena means organisers have to make provisions and as the event is free, their main source of income after sponsorship, is from the car park. 2.5 % of all event conversations related to car parking and this is where the bulk of any negativity relating to the event came from, 51 % of the ‘parking’ related talk was to vent frustration at “chaos” and “not moved in 1.5 hours”.

How can events marketing and social media monitoring strike up the perfect relationship?
• Identify the Top 5 online commentators of the event and work with them in future events or offer rewards to build organic advocacy. Better to do this without publicising pre-event in order to reduce noise and gamification of the competition.
• Run a ‘Best photo’ competition. Promote this style of competition to source quality over quantity. Make the best photo the programme front cover image the following year etc.
• As a specialist event, the casual spectator will always second guess if the weather conditions are suitable for flight or not. On the final evening, crowds amassed to watch the final mass ascent only to be disappointed that it was “too windy for flight”. Those that had access to Twitter knew this information immediately, those without were left to decipher if the whispers were rumour or not. This speaks of the need for regular and authoritative lines of communication from the event organisers.
• Use the social media data to learn from mistakes and what worked well, gain quick and easy feedback and shape the future of the event.

James Ainsworth is Community Manager for Alterian


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The state of Corporate Social Media in 2011 [Stats]

 

Never before has the term ‘theatre of public opinion’ been so applicable – with the growth of social media, companies are constantly in the spotlight.  Twitter, Facebook and other platforms have changed the way that businesses communicate, market their brand messages and engage with their consumers – this is old hat now, we are already (or should be) socially aware!

It’s common to see brands with hundreds of thousands of followers and friends – clearly the chance for interaction has never been greater. Yet in a recent Twitter survey, 53% of corporate accounts did not ‘humanise’ their brand, 68% had less than 1,000 followers, and 15% were completely inactive – hardly an example of social media best practice!

Social media has many powers – to engage, alienate, create mistrust and make us customers for life who will continue to be brand ambassadors for as long as companies value our relationship. A pretty empowering marketing tool then……and therefore it’s rather unsurprising that corporate take-up has been so significant!

  • 79 out of the Fortune 100 are using social media as major channel for their marketing and communications
  • 88% of surveyed US companies say that their budget will increase for social media in 2011

But is there more to come from corporate social media adoption? Will 2011 show us new, innovative ways companies can leverage its power to improve their business? Will brands continue to take social media seriously?

In my opinion the answer to all of the above questions is an emphatic ‘yes’ – and I would expect you share that view. It’s a view backed up by a recent survey carried out by the team here at Useful Social Media. Of US companies surveyed in 2011, 100% said that they were placing an increasing importance on social media as a marketing tool.

And social media as simply a marketing tool is only the start. The survey results indicate 2011 will be an interesting year! Although we can’t predict the future, we have been able to make some educated guesses on how corporate social media will change and evolve over the next twelve months.

The briefing written about our survey results is called ‘The State of Corporate Social Media in 2011’.  Our aim in producing the document was to put together solid facts and statistics on corporate social media adoption; along with information on how this adoption will evolve. The briefing covers:

• How large business organises social media expertise within their organisation

• Current and predicted budget levels for social media

• The development from social media as a marketing tool to its broader role within business

• An investigation into the differences in corporate social media between Europe and the USA

To get your copy of the briefing click here.

Is your corporate business making best use of the social media channel? What challenges are you facing, tell us in the comments below and let’s see if we can all help.

Thanks to Harry Rollason from usefulsocialmedia.com for this guest post and great stats. Check their site for further insight and data.

 

Tech & Web 2.0 Changing Consumer Purchasing (Experian stats) by Claire Field

 

Life used to be simple. Options were few and far between, and we knew what we were getting into. You were either an A person or a B person, who when you needed to make a purchase would ask your friends, though you’d typically already know their answer as it was likely they’d be an A or a B person like you.

OK, so it’s never been that clear cut, but shopping did used to be a lot simpler. Nowadays:

  • 10% of consumers use their mobile in-store to check prices of goods elsewhere before purchasing.
  • 5% of respondents have actively sought feedback on a purchase in store from Twitter or Facebook.
  • 4% of all those surveyed will make a purchase based on an offer sent to them based on location eg Facebook Places.
  • 60% of food sales are influenced by online activity, rising to 80-90% for other categories.
  • 40% of respondents use price comparison sites before purchasing electrical or white goods.
  • 20% of commodity-type purchases are influenced by reviews.
  • 12% say their purchasing decisions influenced by voucher code sites and collaborative buying sites like Groupon.

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Social Media Abbreviation Poll – And the Winner is…

 

You may have seen our poll that attempted to gauge opinion on the best abbreviation for ‘social media’ - well, the results are now in and one thing is clear – social media types across the globe like to keep it simple…

Ranking of votes in winning order (usable responses  – 130)

‘SM’ – 37% of votes

‘SoMe’ – 20% of votes (seems my revulsion at this option is not wide spread!)

‘Soc Med’ – 15% of votes

‘Social’ – 5% of votes

‘S+M’ – 1% of votes

The remaining 22% was made up of ‘other’ responses, these included; no abbreviation, ‘so media’, ‘sodia’, ‘s media’, ‘s-med’ and ‘sociam’

So there we have it folks the clear winner is ‘SM’ – now can we make that the standard? What do you think?

Huge thanks to Petya Georgieva for directing her readers to the poll on her Higher and Higher Blog and also to Ragan’s PR Daily for covering the poll in their daily newsletters both in Europe and worldwide. And of course thanks to all who voted, left comments and spread the word!

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Social Media Metrics – Setting the Standard by Kelly Forbes

 

It feels like forever that I’ve been banging on about how important it is to measure your social media activity. In actual fact it’s only been a year but in that space of time knowledge and acceptance of social media metrics has risen astronomically. Many have even predicted that 2011 will be the year of the social media metric.

Around the summer in 2010 two separate social media measurement standards were launched; The Barcelona Principles from AMEC/IPR for PR professionals and the Social Media Measurement Framework from the IAB Social Media Council for Advertising and Marketing professionals. Both were created by representatives of their prospective industries and have set out to become the accepted standards for social media measurement.

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Social Media Metrics Case Study – Illegal Jacks by Kelly Forbes

 

Back in April, Kelly Forbes looked at the social media noise created by Edinburgh based restaurant Illegal Jacks and their attempt to give away 1000 free Burritos in a day. In this post Kelly takes a look at Jacks current social footprint.  Read on for some great research and advice…

It’s been just over a year since Illegal Jacks opened its doors and sought to educate Edinburgh’s masses about the goodness of the burrito. To celebrate the 6 months in business mark Illegal Jacks came up with #Jacksfreeburritos, a special one day only thousand burrito giveaway that was widely publicised online through social media. Based on the publicity around that event I pulled together some social media metrics on Illegal Jacks which you can read about here. Statistics and metrics are always more relevant when you can compare them to something which is why I’ve decided to take another look at the metrics behind Illegal Jacks, using the same methods and tools as I did in April. Apologies to anyone with an aversion to numbers, there will be a lot on them here.

I’ve put the comparison in a nice handy table below (it’s less offensive on the eyes this way) we can see a side by side comparison of the metrics. You’ll notice that there are quite a lot of gaps in the figures, this is down to a couple of reasons; a tool used in April no longer exists; the tool didn’t exist in April for me to make an original calculation; I was too stupid to see the metric was important and calculate it in April. (Try not to be judgemental, I was young and there was no one to learn from.)

*Disclaimer* All the tools used for this are freely available online however as I don’t have access to any of Illegal Jacks accounts I can only do so much with the information I can get publicly. Account holders can access a LOT more information from these free tools and also from other important tools like Bit.ly and Google Analytics. The below metrics aren’t ideal but would be a fair example of the information you could gain through a simple competitor analysis in social media.

 

April 2010 December 2010 %
Follower Count 589 1679 +185%
Second Degree Followers 1,187,052 N/A
Facebook “Likes” N/A 1525
Average Reach* 1078 20938 +1844%
Average Impressions* 6337 28935 +356%
Average Retweet N/A 21%
Tweets per day (tpd) 50 45 -10%
Tweets per month (tpm) 1246 1127 -9%
Klout Influence N/A 65
influential followers (at time of calculation) N/A JJ_CampbellBartonian

*averaged from random 50 tweet sample

Read on for explanation and more great analysis…

 

 

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