Facebook Timeline for Brands – A Guide To Key Changes

The roll out of Timeline for brand Pages on Facebook has brought with it a number of key changes to the way that Pages work and look to the user. This post highlights some functionality that we consider as key. We’ve broken them down in to positive and negative…

Positive

Cover Photo

The cover image offers you a great chance to include some strong branding on your Page. Flex those creative muscles! Some great examples here.

Big branding and creative opportunity with Cover Image

The Ability to Highlight & Pin Updates

You can now choose to highlight a post – this stretches the update across the Timeline, drawing the eye to it and adding focus to the interactions taking place. You do this by clicking the star icon to the right of your update. You can also ‘Pin to Top’, meaning the post you choose to do this to will be prominent at the top of your Timeline for one week.. Do this by clicking the pencil icon and selecting ‘Pin to Top’

Admin Panel

This is one for the Page admins, a nice little panel with key stats and access to notifications. This is also where you will edit your Page, set up ads etc.

Likes Widget

At the top of the Timeline, you can choose to display a number of modules. One of these is called ‘Likes’. If a user clicks this they will be shown the panel below, that displays some key stats and insight around the Page.

Retrospective Timeline

You can go back in time and populate your Timeline with key milestones and events – take the time to create a really nice visual history of your brand.

Private Messages

Users can now send you a private message. Useful for more in depth customer service issues. Please note you can switch this function off.

Negative

Loss of Focus on Apps and Landing Tabs

In the past you could set a landing tab for your page – many people did this in order to attract attention to a customised application. Well, you can forget that now as there is no such thing as a landing tab. Apps will be displayed in the modules at the top:

This means that you must feature your apps within those modules and drive people to them accordingly. When a module is clicked, a nice big window appears housing it, making for a slicker experience. Whether this is a positive or a negative is in the eye of the beholder…

As you can tell from the weighting of positive Vs negative in our post, we think the changes are pretty darn cool. We recommend that you really assess how you update your Page/Timeline – the importance of imagery and short, sharp updates is bigger than ever as your Timeline is going to have to be a pretty sexy beast in order to capture the attention of Facebook users. Remember, the majority of users will still interact with your content within their own feeds but your Timeline will still be a on-boarder for many. All Pages will be switched over to Timeline on March 30th, why not get ahead of the crowd and make the switch today?

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Facebook Timeline Now Available for Brand Pages (Auto Roll-Out March 30th)

 

Please note, we’ve now written a visual guide to the key changes! You can read it here.

The wait is over, yes you can now switch your Facebook brand Page over to Timeline. What are the key changes?

1 – You will now need to have a cool ‘cover picture’ to really catch the eye
2 – Try to ensure your updates are as visual as possible, Timeline is a treat for the eyes when used well
3 – Admins now have a handy ‘Admin panel’ that summarises messages, new Likes etc
4 – Users can now send you a private message and this option is featured prominently on the Timeline
5 – You have the option to configure what apps or sections of your presence are featured in a clear section at the top of your timeline
6 – You can decide which posts should be ‘sticky’ and featured at the top of your Timeline

There are other changes of course, the above are the most striking at the moment. All Pages will be switched over on March 30th, you can currently preview or manually switch your Page. Have fun!

We now have a visual guide showing the key changes you’ll see with the roll out of the Timeline pages. To see the guide, click here!

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Scottish Social Platform Blipfoto Hits San Francisco – Day 2

Joe Tree is the CEO and founder of photo journal service, Blipfoto. He is currently visiting San Francisco as part of the Cross Creative project. During his visit, Joe will be spending time with a number of great startups. We will be featuring his daily diary here on The Social Penguin Blog. In this entry, Joe visits the fabled Googleplex!

I’m terribly sad that I’m so far away from home for my tenth birthday tomorrow, but there are much worse places I could be. And there are much worse places I could have spent the last day of my thirties being nine and three quarters.

First on the list today was the Googleplex, for a two hour tour and lunch courtesy of the Android Games product manager. Bonkers. Just bonkers. Completely and utterly bonkers. The scale of the place, the quirky stuff around every corner, the multi-coloured communal bikes, the dogs people bring to work, the weird bits of experimental tech dotted around, the staff eatery. All bonkers. There’s no other word for it. The geeks really have inherited the earth.

Broken Slide at The Googleplex. Priorities eh?

Next, it was on to Nokia’s Palo Alto research lab, which is another big building full of incredibly clever people inventing the things we’ll all going to be using in the future. We were lucky enough to arrive in time to sit in on a talk being given by the guys who shot the first full length feature to be shot on a mobile phone. Fascinating stuff.

The final call of the day was at IDEO. A company I’ve known about for years and one whose designs I guarantee you’ve used many times over. Their culture and process is their product, and they apply to solving an incredible array of problems, from medical devices to toys to branding to corporate strategy.

Three global giants doing quite different things, but all flourishing because of their people and the environment they provide them.

Tomorrow: Beyond, Storify, Launchpad and Inkling…

Check out Joe’s full diary here and stay tuned on TSPB for the best bits!

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The Macallan Whisky Launches Instagram Competition

The Macallan, a premium scotch whisky has launched an Instagram competition, designed to harness the passion of their fans via photography. The Macallan has photography at its heart, with last year’s Masters of Photography competition proving a to be a huge success. Entry to the Instagram competition is simple:

  1. Fans of the brand need to take a photo of themselves with The Macallan, or a shot that represents their love for the brand
  2. Upload it to Instagram, apply a filter (optional) and tag their image with #meandthemacallan in the ‘Caption’ field
  3. Finalise the upload and share with their fellow The Macallan fans

The judges are looking for the creative angle and entrants are encouraged to show their flair! Five winners will receive a The Macallan prize and have their shots featured on the brand’s official Facebook Page, blog and Twitter feed.

For full details and terms and conditions, please see The Macallan blog

Some example entries below and view the latest here.

Via @cjdla on Instagram

Via @n1ftyneil on Instagram

Good luck to all entrants!

Please note, I work with The Macallan in my role at The BIG Partnership.

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Is Twitter Selling Out or Just Selling Data?

News hit the wire yesterday that a company called Datasift, the company behind Tweetmeme, has been given access to all tweets dating back to January 2010. The company, which is already known for it’s deep analysis of social media data, says that this access to the historical twitter information will allow for an “ unprecedented capability to filter Social Data, extract meaning and create insights.”

What does this mean?

According to the video that was their latest blog post, Datasift aggregates public social data which can then be dissected and analysed for consumer behaviour, trends and insights. Basically, they look at the overall sentiment of posts, the originating location and details about any linked pages.

Who would be interested in this data?

This kind of in-depth social data will be most sought after by very large brands. And, in accordance with that, it’s likely to come with a hefty pricetag. The service is still in a testing phase but you can sign up for the wait list.

Should Twitter have the right to profit off your content?

There are a few questions in all this that deserve some attention. To start, Twitter does indeed have the legal right profit from public tweets but will users be comfortable with this? Will this stir up some attention from privacy advocates as has been suggested by Mashable? Will the public embrace Twitter the same way if selling tweets becomes a major source of income for the social media site?

What to do if you don’t like it?

If you are not comfortable with your two year old tweets being man-handled for data then you should be able to opt out by deleting the old posts. Is it worth the hassle?

Do you have any thoughts on the latest Twitter news? Does the sale change your views about Twitter? Will you be deleting old posts? Please leave a comment and let us know!

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SEO – How to Find Your Natural Search Rankings

Google is undeniably the king of search, and the majority of SEO efforts are geared toward ranking better in Google. However, Google does some funny things when it calculates where a page will place when someone searches for it. It considers pages that person has previously clicked onto to be more relevant than a page that user has never visited, for instance. Recently Google also began returning Google+ posts in search results. If you perform a typical Google search to view your site’s rankings, you won’t see very accurate results, simply because you’ve visited that site before. Google is taking your own browsing preference into account when calculating how valuable you’ll find any given site for a search.

You can use SEO tools to get an accurate picture of how your site is ranking for various terms, but there are some drawbacks to using these tools. For one thing, they actually cost money! If you’re just getting started with SEO, your budget may not allow for paid tools, such as SEO Moz Pro Tools or Raven Tools. Paid tools are often not quite up to date. For example, SEO Moz Pro Tools updates your keyword rankings once a week. This schedule is manageable, sure, and dedicated SEO tools are definitely easier to use, but sometimes you want a quick overview of where your site is ranking for certain terms. Here are a few ideas for quickly getting an idea of where your site will place for users that have never visited your site before.

Using a Private Browsing Window

This is my favorite method of quickly determining where a site I’m working on will place. Simply open a private browsing window and perform Google searches through it. Private browsing windows are designed to hide your web browser activity, but they have the added benefit of not tracking where you’ve been. This means that searching with a private browsing window will give you similar results to ones that are performed by a user who’s never visited your site. This method also saves you the trouble of clearing your cache and history every time you want to check your rankings.

Should You Use Search Engines Other Than Google?

Of course, there are also alternatives to Google, such as Blekko or DuckDuckGo. These search engines don’t take any user preferences into account when returning search results, which can quickly give you an overview of where your site is ranked. DuckDuckGo has recently seen a big boost in popularity, but clearly it’s still nowhere near as popular as Google. However, the drawback to using a search engine that isn’t Google is it won’t show you where Google is ranking your site. Most of your search traffic will come through Google searches, so it makes sense to concentrate your efforts on optimizing for Google. Search engines like Bing, Blekko and DuckDuckGo have been gaining market share, but Google is still the most popular.

However, this shouldn’t suggest there’s no value in using alternate search engines. Blekko and DuckDuckGo don’t take user browsing history into account when calculating rankings, and they also operate differently than Google and Bing do. Performing searches with these engines may also clue you in to different sites for building links than if you’d always searched using Google.

Tyler Moore works at Expected Behavior, a web development company in Indianapolis. Expected Behavior built a product called DocRaptor, a web tool used to generate Excel files from easy to write HTML code. DocRaptor interprets CSS more accurately than similar programs. Expected Behavior has provided full API documentation to make it easy to integrate DocRaptor into your own web applications.

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Scottish Social Platform Blipfoto Hits San Francisco – Day 1

Joe Tree is the CEO and founder of photo journal service, Blipfoto. He is currently visiting San Francisco as part of the Cross Creative project. During his visit, Joe will be spending time with a number of great startups. We will be featuring his daily diary here on The Social Penguin Blog, read for some great insight to the startup scene and a heads up on some of the coolest happenings in the valley…

I hope it won’t surprise you to learn that I didn’t come all the way to San Francisco just to eat and shop. I’m really here for the culmination of Cross Creative - a programme I’ve been enjoying back in Scotland over the last nine months.

Nine of us have flown in for three jam-packed days visiting companies in the city and the valley, soaking up a little of what makes this place the global epicentre of just about everything new and cool.

Things kicked off properly today, with a visit to Telltale Games - a unique developer producing ‘episodic’ games with well known brands like Jurassic Park, Back To The Future and Wallace and Gromit. They have a fascinating model, which sees customers subscribing in advance to new chunks – or ‘episodes’ – of game content over several months, rather than buying it upfront all in one go. Their games are all based around strong stories and lend themselves well to this approach, but in that industry it’s brave to sell something you haven’t quite built yet.

YouTube were meant to be next on the list, but disappointingly they were forced to pull out at the last minute. So, after a leisurely lunch in Palo Alto, we dropped in on a very young startup called Boxfish.

They’ve been in stealth mode for the last six months, quietly developing their product for a beta launch this year and it’s almost impossible to find anything out about them. But they let us in on their secret, and it really is quite incredible.

Boxfish gathers every word spoken on television in the USA, UK and Ireland, and makes it searchable in real time – just like Twitter. Bonkers, but unfathomably useful (and arguably more so that Twitter because you’re searching edited content from professionals rather than waffle from individuals). It’s the brainchild of two guys from Ireland, who uprooted and moved here because it’s the only place in the world they wanted to make it happen.

Maybe it’s just because it’s home to so much of the stuff which dominates my life, but the energy in Palo Alto is palpable.

Tomorrow: Google, Nokia R&D, and IDEO…

Check out Joe’s full diary here and stay tuned on TSPB for the best bits!

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How Are Russians Using Social Media?

Russia is a unique country, both in general and in terms of their social media usage. While the whole world is socializing on Facebook and Twitter, watching videos on Youtube, and blogging on Blogspot, Russian people have national social networks which are still way more popular than global social media giants. In addition, Russians are second for social media use in the world. So, what do they like to do when spending on average 10.3 hours per month in social networks?

  • They watch movies and listen to music. Vkontakte, the most popular social network in Russia, contains a massive collection of audio and video content. Often, if you are looking for rare songs from lesser known bands, you’ll find them there rather than on Youtube. However, the company has already been sued several times for copyright violations. But still, nothing much is done in this regards by the company owner, and Russians continue to enjoy freedom that many in the West don’t have.
  • They laugh. Seriously, just look at the top 5 most popular pages in Vkontakte. Four of them are dedicated either to popular comedy TV shows or simply to funny pictures. In Facebook the most popular pages are dedicated to celebrities or (surprise!) to Facebook itself.
  • They play games. And serious ones: the most popular one in Vkontakte with 8.7 million participants is called Turyaga (“Prison”), where you have to turn your character into a respectful criminal and communicate with other inhabitants of the prison.

    Turyaga Game!

  • They discuss brands and share user experience. There are a lot of unofficial pages for different brands created by regular Vkontakte users to unite people with a common like for a particular brand and to allow them to share their experience, ask questions, etc. There are also official pages, which look more like wiki-type resources updated by followers, and controlled by group administrators. I found such pages for Volvo, HTC, Samsung, Apple, Nokia and many more.
  • They read blogs. Judging by statistics at Alexa , within the top-20 most visited web pages in Russia there are 3 blogging platforms: Livejournal, LiveInternet and Blogspot. Although Blogspot and WordPress are also among UK top-20 pages, Russians spend significantly more time reading blogs: on average 8:44 minutes per day in Livejournal and 6:49 in LiveInternet, versus around 4.5 minutes for WordPress and Blogspot in the UK. Moreover, blogs are often used as media platforms, where people express the disagreement with today’s political regime in the country. These bloggers are hugely popular with about 40-50 thousand subscribers. Some of them were the key-players during the latest protests in Moscow in December and February.
  • They reconnect with former classmates and school friends. There is a social media platform created especially for this called Odnoklassniki. School friendship is usually very strong in Russia, and there is even a special day once a year when all former pupils can come to their high school, meet teachers, and talk to former classmates.

These are the main trends in Russian social networks. Do you find it different from the UK and other countries? Do you think that brands should incorporate these differences into their strategies when promoting themselves in Russian market?

Kate is a social media manager at Cormack Consultancy which specializes in social media management in the Eastern European countries. You can read their blog here and follow on Twitter

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Warning – Social Media Overload Imminent!

Stop! Put down the mouse and step away from the Pinterest. Have you thought about what you are about to do? Is this the way you really wanna go out?

So Many Platforms, So Little Time

Are you currently using the social media channel as part of your marketing mix? What platforms are currently taking up your time? The basis of many social programs tend to revolve around the well established Twitter, Facebook, YouTube and perhaps a blog, but as more and more platforms come to the fore, many businesses are feeling the pressure of social media overload.

Can You Afford to Stretch to New Platforms?

Once you are established in the social media space, it is likely that your audience/customers/prospects are used to the way you do things. They know that when then reach out with an issue that you will be there to respond. They know that they can rely on you for some regular content of ass-kicking proportions. So why rock the boat by adding a new platform in to the mix? Well, it may well be the case that your audience and your business will benefit greatly from using Instagram, Pinterest or Google Plus (the great SEO hope?), but do you have the resources, content and understanding of those platforms required to make a success of them?

The Pressure of Hype

I’ve been quizzing some of my always helpful followers on Twitter, asking them if they feel under pressure to be using every new platform that the social media buzz machine hypes up – I received a number of messages from people at various sizes of business all confirming that they do worry about ‘missing the boat’. I can understand why so many feel this way, the thought of a competitor being the first to start using a platform is enough for some marketers to dive in head first without a plan of attack. A dangerous move.

Five Things To Consider Before Making A Move

  1. Is your audience – a) present on the platform in question b) likely to respond to your activity on that platform?
  2. Do you understand that platform and how to use it to the benefit of your audience/customers and your business?
  3. Can you devote the required level of resource to these new platforms without negatively effecting your already established and successful platforms?
  4. Do you have enough content to ensure a tailored and appropriate approach to each platform?
  5. Can you measure and report on the success of your activity within these new platforms?

Ready to Enter?

Take your time and assess the opportunities. If you think the platform in question will be of benefit to all, make a plan of attack and stick to it. The worst thing you can do is enter a new arena and lose all momentum after a fast start. And never feel pressure to be on a platform just because every blog is touting it as the ‘must have’ for businesses. Oh, and if you have an engaged audience on another platform, why not ask them if they would want you to be communicating with them on the platform in question?

Do you feel the pressure from social media hype? Have you dabbled in new platforms and been burned? What are you currently considering for your business? Do share!

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Friday Freak Out – The Stupidity of Brands Like Claire’s

As larger brands and business get more involved with social media marketing, I’m starting to notice a theme: big names making some big PR mistakes.

The latest example of poor social behaviour is Claire’s Accessories. The fashion accessories chain was recently called out by Tatty Devine for its blatant plagiarism of several of their designs. So far, Claire’s has yet to officially respond to the accusation but that hasn’t stopped scores of tweeters, facebookers and the like to unleash a swarm of unfriendly comments on the matter. So much so, that Claire’s is now a trending topic. So, how has Claire’s reacted to the sudden attention of consumers everywhere? By deleting all negative comments and burying their head in the sand. Big mistake, Claire’s!

Word to the wise – social media is a two-way medium, so either get with it or get off it!

This comment was deleted a few minutes later

Do brands and businesses really think that they can receive all the benefit of social media marketing without needing to be held accountable? Social media is an amazing forum for staying in tune with your customers but it also gives those customers significantly more involvement in the way your business is viewed. Brands that ignore this really need to get a grip! All plagiarism issues aside, here is what Claire’s need to do today:

Be honest

There is a problem. They know it; we know it, so there’s no point in pretending it doesn’t exist. Be honest and at least say that you’re looking into it.

Speak up

Instead of trying to silence your customers, use your voice to address their concerns.

Say you’re sorry!

You were wrong to rip off the designs. You were wrong to not immediately respond to the issue. You were wrong to try and control negative comments on public forums. I think at this point, an apology is more than appropriate.

Save face

Now that we’re clear there is problem, you’re talking about it and you’ve apologised, tell me what you’re going to do to fix it. This is your chance to recover your public image. Make the most of it!

Do you have a take on Claire’s response? How would you handle this situation? Please add your comments and get in on the debate!

Stay tuned for more Friday Freak Outs!

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